Returns Policy

Shop with confidence at Oceania Essentials.


At Oceania Essentials, we want you to love your purchase. If something isn’t quite right, we’re here to help — with fair, clear, and hassle-free returns in line with the Australian Consumer Law.

 

 

 

🔁 Change of Mind

 


We offer a 30-day return policy for most items if you change your mind.


To be eligible:

 

  • Item must be unused, in its original packaging, and in resalable condition

  • Return request must be made within 30 days of delivery

  • You’ll need to provide proof of purchase (your order number or email)

 


Please note:

 

  • Return shipping costs are the responsibility of the customer for change of mind returns

  • Refunds will be processed to your original payment method once the item is received and inspected

 

 

 

 

🛠️ Faulty, Damaged or Incorrect Items

 


If you receive a faulty, damaged, or incorrect product, we will gladly provide:

 

  • A replacement,

  • A refund, or

  • A store credit, depending on your preference.

 


Please contact us within 7 days of receiving the item, including:

 

  • A brief description of the issue

  • Clear photos showing the fault or damage

  • Your order number

 


We’ll cover the return postage for any product that arrives faulty or not as described.

 

 

 

⚖️ Your Rights Under Australian Consumer Law

 


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

 

📩 How to Start a Return

 


Simply email our support team at [your support email] with your order details and reason for return. We’ll guide you through the process step by step.

 

 

 

⏱ Refund Processing Times

 


Once we receive and inspect the item, please allow up to 5 business days for your refund to be processed. You’ll receive a confirmation email once it’s completed.

 

 

We’re here to make your experience smooth and stress-free — because shopping online should always be easy and risk-free.


Oceania Essentials — Proudly Australian Owned & Operated